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October 2024

This release focuses on improving the overall user experience, enhancing bot and organization management capabilities, and fixing various bugs and performance issues. We’ve also made significant strides in security and compliance, ensuring safer and more efficient handling of user-generated content.

Release Notes​

Version: v1.8.0
Date: October 15, 2024

New Features:​

  • Salesforce Case Management Integration: Users can now create cases using the Salesforce case management system, streamlining customer support workflows.
  • Bot Configuration: A new screen has been added to save and edit bot configuration settings, making bot management easier and more efficient.
  • Sub Organization Creation via Management API: Ability to create sub-organizations through management APIs, allowing for more flexible organizational structures.
  • Salesforce Logic Enhancement: Salesforce creation logic has been improved, offering enhanced options for Salesforce case management when enabled.

Enhancements:​

  • Text Editor Upgrade: The text editor used in prompt configuration has been enhanced for better user experience, including a new popover functionality in the ManageBot component.
  • UI and UX Improvements:
    • Models updated in the payment section for estimates.
    • Button text added to the export agent functionality for improved clarity.
    • Clamping functionality added to the agent description list to enhance readability.
  • Bot Management:
    • Agent bug fixes have been applied to improve stability.
    • Added functionality to update bot configuration on the screen.
  • Prompt Model Defaults: Default prompt model has been set to GPT-4o-mini, improving the system's AI capabilities.

Bug Fixes:​

  • Agent Issues: Multiple bug fixes have been applied to the agent functionality to resolve issues around agent visibility and actions.
  • Error Handling: Adjusted error handling for theme and mode-related 404 errors, along with improvements to ensure errors are no longer logged inappropriately.

Security & Compliance:​

  • Content Sanitization: Enhanced security by ensuring all user-generated content is sanitized before rendering to prevent security vulnerabilities.
  • File Type Restriction: Restricted support for old Office file types to enhance file upload security.

Other Improvements:​

  • Email Provider Default: ai12z is now set as the default email provider.
  • Date Formatting Refactor: Date formatting on the usage graph has been refactored for better accuracy and consistency.
  • Partner Payment Access: When payment is successfully made by a partner account, sub-accounts are now granted access automatically.
  • Knowledge Base Enhancements:
    • Import knowledge base articles via JSON format files
    • Added a sample JSON format as an example.
  • Validation Enhancements: Validation now includes hostname checks to improve form submission accuracy.

Performance Improvements:​

  • Dependency Refactoring: Improved dependency imports and cleaned up unused code to enhance performance and maintainability.
  • Twilio Integration: Fixed issues with passing the correct parameters to Twilio for better integration stability.