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September 2025

Platform & Web Controls Release Notes​

Key Takeaways​

  • Branding & Theming: Introduced default branding flags and CTA/KB theme creation, giving organizations more control over look and feel.
  • Connector: Sitecore connector v1.
  • Document Lifecycle Automation: Implemented TTL-based auto-archiving to streamline document retention.
  • Enhanced User & Bot Experience: Improved logging, ingestion handling, export workflows, and live agent integration.
  • Release Alignment: Published new Web Controls prerelease versions (v3.3.5-alpha, v3.4.1-alpha) aligned with platform updates.

Release Notes: Platform​

Version: v2.6.0
Date: September 13, 2025

This release focuses on branding enhancements, UI/UX refinements, ingestion improvements, and connector updates, along with important backend service optimizations.

New Features:​

  • Branding Enhancements:
    • Added default branding flag and updated email service URL handling.
    • Introduced CTA theme creation and theme configuration support in Knowledge Base and Search Results.
  • Document Lifecycle:
    • Implemented plugin TTL to automatically archive documents once they reach their expiration.
  • Connector Enhancements:
    • Added connector path support.
    • Updated Node.js to version 24.x and incremented connector versions to 1.0.x.
    • Added tenant ID support for Sitecore integration.
  • User Experience Improvements:
    • Display schedule event type and allow row-click navigation to reference details.
    • Show names in test execution list for better clarity.
    • Added date range export option, with the button placed next to description fields.

Enhancements:​

  • UI & Workflow:
    • Refactored BrandWizard and ManageWebConfig components to streamline input handling.
    • Improved template wizard by fixing population of styles/scripts and enhancing CTA theme creation.
    • Disabled action buttons once clicked to prevent duplicate submissions.
  • Ingest & Processing:
    • Fixed ingestion pipeline issues on development.
    • Ensured percent progress shows 100% when ingest status is successful.
  • Management & Logging:
    • Hide management type key option and Analyze button when not applicable.
    • Hide metadata if logging is disabled.
    • Enhanced logging details for better traceability.
  • Agent Settings:
    • Removed reRank option from Agent Settings for streamlined configurations.

Bug Fixes:​

  • Fixed analyze button visibility in row-level actions.
  • Resolved bug-1897 clicking on the orgnization from the usage report cause 404 error.
  • Addressed issues with vector ingest and populate behavior in templates.

Release Notes: Backend​

Version: v2.6.0
Date: September 13, 2025

This backend update emphasizes branding logic, developer experience, and AI insight handling.

Enhancements:​

  • Added CTA brand guidelines and improved bot branding logic.
  • Enhanced insight handling in DescriptionAI:
    • Improved error messages.
    • Added token limit checks.
    • Implemented truncation for long system messages.
  • Improved placeholder rendering in:
    • Response summaries.
    • Forms.
    • Carousels.
    • HTML templates.

Release Notes: Web Controls​

Version: v3.4.1 Date: September 13, 2025

This release delivers theme configuration support, live agent fixes, and cleanup updates while continuing version alignment with platform updates.

New Features:​

  • Added theme file support in Knowledge Base and Search Result pages.
  • Introduced CTA theme creation settings for improved branding consistency.

Enhancements:​

  • Fixed DOM ID generation to ensure compatibility with Live Agent.
  • Refined package releases with prerelease bump logic and alpha tags.
  • Cleaned up code by removing unnecessary whitespace and old console logs.