id: support title: Support sidebar_position: 5
Contacting Support
Our goal is to provide you with exceptional support whenever you need assistance with our services. Below are the avenues through which you can reach out for help.
Available Support Channels
-
AskAI: Utilize the AI-powered search by clicking on the magnifying glass icon in the header navigation. Our extensive documentation repository is indexed to provide you with accurate answers.
-
Documentation: Access our comprehensive documentation by clicking on the 'Help' option in the header navigation and selecting 'Documentation'.
-
Support Tickets: For personalized assistance, click on the 'Help' option, then 'Support' to submit a support ticket through the modal dialog. Provide the subject and details of your inquiry. Our system automatically recognizes the submitter, ensuring a prompt and tailored response.
-
Email Assistance: Should you prefer to reach out via email, contact us at support@ai12z.com, and expect a timely response.
Crafting Your Support Email
For efficient resolution, include the following in your support email:
- Full Name
- Preferred Contact Details
- Comprehensive Issue Description
- Supporting Screenshots or Documentation (where necessary)
We are committed to acknowledging all queries within a 24-hour timeframe.
We appreciate your choice of the Copilot platform and are eager to assist you in any way possible. Thank you for your support.