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Knowledge Base

The Knowledge Base within ai12z is a vital repository where Agent administrators can create, manage, and store kB articles tailored to user inquiries, especially for questions not covered by existing documents.

To access the Knowledge Base:

  1. From the Dashboard, select 'Knowledge Base' from the left navigation panel.
  2. You will be directed to the 'All Q&A' screen, which lists all the questions and answers in your Agent.

List kB articles​

Listing the KB articles

creating a kb articles

Import Knowledge Base Articles​

importing json for KB articles

Download sample JSON as an example of the format

Managing Knowledge base​

Q&A Knowledge Base interface with a search bar at the top. Below are columns for 'Question,' 'Answer,' 'Modified By,' 'Modified At,' and 'Action.' A single entry is shown with a truncated question and answer, last modified by 'Bill Rogers' on '1/13/2024.' An 'Edit' and 'Delete' option appear in the 'Action' column. A 'Create' button is visible in the top right corner.

Managing existing KB articles:

  • Viewing all created kB articless at a glance on the 'All Q&A' screen.
  • Monitoring modifications to Q&A entries, including who made changes and when.
  • Ensuring the relevance and up-to-dateness of kB articles.
  • Editing or deleting kB articles via the 'Action' column options.

Editing / Creating a Knowledge Base Article​

  1. Click the 'Add Article' button on the 'All knowedge Base' screen.
  2. In the 'New Entry' dialog box, fill in the fields:
    • Title: Type the title you want the AI to address.
    • Markdown: Enter a clear, concise, and informative answer.
    • Preview: Visualize the markdown
    • Link back to webpage (optional): Provide a URL to a related webpage for further reference, if applicable.
    • Vibe Coding You can use vibe coding to create the article just add instructions, or re-edit the article. It has knowledge of the organization. You can always ask for feedback and you will get feedback about the article.

Screenshot of a knowledge base management interface with a navigation bar on the left side and a main content area displaying a table of questions and answers. One entry is visible, showing a question beginning with 'What is an interesting fact about...' and a partially visible answer. The entry includes the name of the person who last modified it and the modification date. A 'Create' button is present in the top right corner.

Considerations for KB article Creation​

When creating kB articles:

questions based on gaps in user inquiries not addressed by existing documentation.

  • Make answers factual, concise, and consistent with the Agent's tone and style.
  • Provide a webpage link when possible to add context or evidence supporting the answer.