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Knowledge Foundation

Every surface and every tier depends on the same thing underneath: real, current, trusted content. Get ingestion right and everything downstream gets easier.

Getting Started Fast: Auto-Create Agent​

The fastest path from zero to a working demo or Crawl-tier deployment: provide a website URL and a few setup choices, and ai12z automatically ingests the content, builds the knowledge base, applies branding, and creates the initial experience — a configured agent ready to review, test, and publish in minutes. See Creating an Agent for the full flow.

Keeping Content Current​

Two ingestion paths, and most clients end up using both:

  • Event-driven CMS connectors — for clients on a supported platform, ai12z listens for publish events, so content added, updated, or deleted stays in sync automatically without a manual re-ingest. Real connectors exist today for Drupal, WordPress, Contentstack, Sitecore, Magnolia, Optimizely, Umbraco, Sitefinity, Agility, Kentico, Kontent.ai, Storyblok, and Salesforce Knowledge, plus AWS S3 and SharePoint for document/file sources. See Introduction to Connectors for the full list and setup.
  • Scheduled web scraping — for a client without a supported connector, ai12z falls back to crawling the public site on a schedule (daily, weekly, or monthly) or on demand. See Website Ingestion.

Teams can also ingest specific URLs, product pages, support articles, documentation, PDFs, catalogs, spec sheets, and compliance documents directly — see Content Ingestion Overview.

What to tell the client: whichever path fits their stack, the result is the same promise — the AI's answers stay grounded in what's actually published, not a stale snapshot from setup day.

Image AI​

Ingestion isn't just text. Image AI analyzes images during ingestion and generates descriptions that support search, accessibility, and AI-generated answers — and when an answer has a relevant supporting image, ai12z can return both the text and the image together, matched automatically rather than requiring anyone to manually tag which image goes with which content.

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